1. Scope
The following terms and conditions apply to all orders placed via our online shop reetro.com. They apply to consumers and businesses; provisions that apply only to businesses are marked as such. We do not accept conflicting terms of the customer unless we expressly agree to them.
2. Contractual partner, formation of contract, options for corrections
The contract is concluded with e-companion UG (haftungsbeschränkt), Bayreuther Str. 4, 90522 Oberasbach, Germany, represented by its managing director Maik Boche, registered with the Local Court (Amtsgericht) of Fürth under HRB 20468.
By placing the products in the online shop, we make a binding offer to enter into a contract regarding those items. You may place our products in the shopping cart without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities provided for this purpose and explained during the ordering process. The contract is formed when you click the order button, which indicates your acceptance of our offer concerning the products contained in the shopping cart. Once you have sent your order, you will immediately receive a confirmation by e-mail.
3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
We save the text of the contract and send you the order data by e-mail. If you have created a customer account, you can view your orders there. The current terms and conditions can be viewed and saved on this page at any time.
4. Delivery conditions
Delivery costs may apply in addition to the product prices displayed. Further information on delivery costs can be found under Shipping and in the ordering process.
We ship the products to the delivery address specified in the ordering process. We only dispatch goods by shipment; pickup by the customer is not possible. If the address provided is incorrect, the customer bears the additional costs of redelivery.
For consumers, the risk passes upon receipt of the goods. For businesses, the risk passes when the goods are handed over to the carrier.
5. Prices and payment
All prices are final prices and include statutory VAT.
The following payment methods are generally available in our online shop. Payments are processed by the payment service provider Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland (‘Stripe’). We reserve the right to limit the choice of payment methods available for an order depending on the delivery country, the order value, the device being used or other objective criteria.
Credit or debit card
You provide your card details (Visa, Mastercard, American Express) during the ordering process. Your card will be charged immediately after placing your order.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg (‘PayPal’), you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction will be processed after placing the order. You will receive further instructions during the ordering process. PayPal may offer registered customers further payment options in their customer account according to its own criteria; we have no influence on this. These affect your legal relationship with PayPal.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (‘Klarna’), we offer you the following payment options. Payment via Klarna is only available to consumers and is made to Klarna. Further information is provided with the respective payment option during the ordering process.
Pay later (invoice via Klarna): The invoice amount is due within the period specified by Klarna after shipment of the goods and receipt of the invoice. Payment requires a successful address and credit check by Klarna.
Pay now: After placing your order, you will be redirected to a payment page hosted by Klarna, where you confirm the payment. Your account will be charged immediately after placing the order.
Klarna may offer registered customers further payment options in their customer account according to its own criteria; we have no influence on this. These affect your legal relationship with Klarna.
Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (‘Apple’), you need a compatible device or browser, must be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order.
Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order.
6. Retention of title
The products remain our property until full payment has been made.
7. Damage during delivery
If goods are delivered with obvious damage caused during transport, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to contact us does not in any way affect your legal rights or their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurer.
8. Warranty and guarantees
8.1 Liability for defects
We are under a legal duty to supply products that are in conformity with the contract.
The statutory provisions on liability for defects apply. With respect to consumers, the statutory warranty rights under the law of the country where the consumer has their habitual residence apply. Consumers and businesses can submit complaints to our contact details given in the imprint.
If you exercise your warranty rights and we need the goods in order to examine your complaint, please send the goods back at our cost to the address provided for this purpose. We respond to complaints promptly, and no later than 14 days after receipt.
For businesses: The warranty period for new goods is one year; used goods are sold without warranty. Merchants are subject to the statutory duty to inspect the goods and give notice of defects.
8.2 Guarantees and customer service
Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.
Our customer service is available for questions, complaints and claims by e-mail at support@reetro.com.
9. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- for injury to life, body or health,
- for intentional or grossly negligent breach of duty,
- for guarantee commitments, where agreed,
- towards consumers.
In all other cases, our civil liability is limited to the direct damage foreseeable at the time the contract was concluded.
10. User content
Where the customer provides content (e.g. motifs, images, texts), the customer warrants that they are entitled to use this content and that it does not infringe any third-party rights. The customer grants us the rights of use required to perform the contract and is liable towards third parties in the event of any infringement.
11. Vouchers
Promotional vouchers are valid only during the stated period, are non-transferable and cannot be redeemed for cash. They can be redeemed only once per order.
Gift cards are valid until the end of the third year after the year of purchase. Any remaining balance is retained until expiry. Gift cards cannot be redeemed for cash.
12. Right of withdrawal
Consumers have a statutory right of withdrawal. Full details, including the model withdrawal form, can be found in our withdrawal policy.
13. Applicable law and place of jurisdiction
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.
For businesses: The place of jurisdiction is the registered office of e-companion UG (haftungsbeschränkt). We are also entitled to bring an action at the customer's registered office.
14. Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Oberasbach, October 14, 2026